Terms and Conditions

Welcome to the Pearl Daisy website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.


Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at orders@pearl-daisy.com. It is assumed that you have read, understood and agree with the Delivery details when you make an order.


We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. We reserve the right to refuse any order, based upon a refusal of credit card, Paypal investigations or any other reason related to a customer's history of ordering with Pearl Daisy Ltd.


PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Also, due to the dying processes used in many of our scarves, it may be that two scarves of the same range may vary slightly in their shade tones.



We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. This also applies to email communication where misinformation has been provided by our trainee members of the Marketing or Admin Team.



Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).



Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock after you place your order, through a miscount of stock or an unexpected delay in stock delivery, we shall email you as soon as possible to offer alternative solutions, such as waiting until the stock arrived, to exchange for another item, or to obtain a refund. We will wait approximately 2-4 days after the email has been sent, after which the value of the out of stock item/s will be refunded and your order sent out.


At Pearl Daisy Ltd, we take great care in providing customers with the best quality products on the market. Many of our materials are handloomed, and in such fabrics, there is always a risk of small 'ladders', snags or variation in colour. We have no control over this, so please bear this point when you order from us. Where the 'snag' is beyond acceptable and deeming the product un-wearable, we will of course class the product as 'faulty', and take measures to exchange or refund you for it if the item is not available. However, tiny pulls and snags will not fall under this category, especially but not limited to where natural fibres and materials have been used. With naturally dyed fibres, these will lose some colour when initially worn and care must be taken to avoid staining of clothes. We recommend soaking them in cold water and gently hand washing to reduce leakage. Where there is doubt, please contact us before purchasing from us. Furthermore, although we state dimensions of items where possible, slight variations will occur due to the nature of the manufacturing. Again, if you require any further information about products or have any specific queries, please contact us in advance.


PURCHASING PRODUCTS FROM PEARL DAISY LTD


When you place an order on our website you shall be emailed an acknowledgement from either ourselves and/or from Paypal if that is the method you used to make payment. It is not guaranteed that you will receive another email after despatch of your order - this will depend upon busy sales periods where it is not possible for us to inform you of despatch. However, we take all care to ensure orders are sent within 4 working days of being made.



Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the 'confirm' button.



We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:


The product being ordered is out of stock


Our inability to obtain authorisation of the payment made by you


Identification of an error made within the product information, including price, promotion


If there are any problems with your order we shall contact you as soon as we can. Sometimes, a problem may not be evident until we are actually packing your order, in which case you shall be contacted and your order may be delayed.


Refunds or exchanges will be carried out as soon as possible; however, timings for refunds may vary depending on the time of year and our workload. As a rough estimate, refunds may take anywhere between 3-14 days to be carried out. Occasionally, delays may be caused by Finance providers, for which we do not take responsibility. Refunds will only be made to the account from which the purchase was made.


We reserve the right to reject any offer to purchase by you at any time.



We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.



We continually update our online store, and Pearl Daisy is a constantly expanding business. Please be aware that we are always in the process of training new staff, and any error made in communication that results in incorrect orders or items being sent will be taken seriously and every effort made by ourselves to rectify the issue. However, we will not be held liable for misinformation given by any employee and reserve the right to cancel and refund any order up until its despatch from us.


Any information loss (for example, account details, wishlist details, reward points etc) caused due to website technical errors may not be recoverable and where possible we will try to help you to regain your information. However if this is not possible we are not liable for information loss and may ask you to recreate your account or checkout using a Guest ID.


POSTAL POLICIES


For out-of-UK orders, once we have posted your order/s we do not take responsibility for the actions taken by Customs in their delays or their charges. It is rare but possible for Customs to open parcels and charge 'Customs Charges' to the customer. If these are not paid and the parcel is returns and received by us, you may request a refund minus the original postage cost. If you wish for us to resend any parcels that have been returned to us by the Postal system or by Customs, postage charges are payable again by the customer. We do not take any liability for the procedures put in place or the actions taken by Customs.


All orders will be processed and posted to the address supplied by you. We do not take responsibility for incorrect address details being written by the customer. As we are an online based store only, it is inevitable that on occasion, parcels will be mishandled by the Postal company. This is beyond our control. Lost or severely delayed parcels will only be reimbursed or resent upon our receiving reimbursement from the Postal Company as we do not claim liability for mistakes made on their part. After we submit your claim form for you, we are unable to take further action until the postal company approve the Claim for reimbursement that we make on your behalf. Claims forms may only be submitted after the time period fixed by the Postal Company, that is, 15 working days within the UK and one month for out-of-UK destination parcels.


Any International Orders that are delayed will need to go through a further waiting period of 3 months before we can take further action, in order to wait for the parcel to be returned to us through the International postal system. This is out of our control and dependent on the Royal Mail.


RETURNS AND REFUNDS

You may return items that are unworn for a full refund. If any item is returned with signs of being worn beyond trying it on once, i.e. smell of shampoo, hair, etc, the item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.

 

Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.


Faulty items will be eligible for an exchange or credit and a refund on the postage cost for you to send the item/s back to us. We will only cover postage cost in this case for the item returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage. For faulty items sent back for a refund, postage will not be reimbursed.


Please allow up to 10 working days for your refund to be processed after we have received the returned item/s. During busy times this time may vary.


SPECIAL OFFERS


Free shipping for UK orders over £40 will only apply for specific orders totaling the value of £40 or over. If any item/s from that order are returned and the total value of the order decreases below the threshold, postage cost will be deducted to any refunds owed on that order.