Returns and Exchanges

 

Please email us if you have any concerns about your order at the email address orders@pearl-daisy.com. When emailing us, in order to speed up the help we can give you, please ensure that you include the following information in your email to us:


  • The transaction number of your order
  • The full name on the account from which the order was made
  • The date you received your order
  • The item name/s about which you have a query
  • Clearly describe the query you have

Item/s Unsuitable for you


If you are dissatisfied with your item/s, please log in to your account, click on the order in which the item you wish to return is located. Next to the item, you will find a 'schedule return' button. Click on this and fill in the fields FULLY. You must provide a reason for return for every item/s that you wish to return. Then click on Submit. You will be issued with an RMA number which you must include in the returned parcel, along with your Shipping Name and Address.


After receiving your RMA number, please ensure the item/s are posted back to us within 5 working days.


You may return unworn items in their original, undamaged packaging. Due to hygeine reasons, we cannot accept returns on headscarves that have been worn. They must be returned in suitable packaging so that they arrive in mint condition, so that we are able to resell them. Items returned in an unsatisfactory condition will either not be refunded or the cost of replenishing them deducted from the refund amount. Returned items will be refunded at the price originally paid upon purchase. Any offers that were applicable at the time of purchase will also be considered when a refund is taking place. If you qualified for free delivery at the time of purchase when spending over a certain amount, refunds that reduce the total amount of that order below the threshold will have the postage cost deducted as part of the refund.


Refunds may take up to 10 working days after we receive the returned item/s. to process and can only be made back to the account from which the original payment had been made.


Faulty Item


We take every care to ensure that items are thoroughly checked for faults upon despatch. Often we carry out a total of 3 verification checks on items, to ensure that you receive products of the highest quality. However, there are times where faults are overseen, and you may receive a faulty item. In this case, please contact us within 3 days of receiving your order to request an RMA (returns number), which must be included in your parcel with the item/s you are returning. To do this, please log in to your account, click on the order in which the item you wish to return is located. Next to the item, you will find a 'schedule return' button. Click on this and fill in the fields FULLY. You must provide a reason for return for every item/s that you wish to return. Then click on Submit. You will be issued with an RMA number which you must include in the returned parcel, along with your Shipping Name and Address.


After receiving your RMA number, please ensure the item/s are posted back to us within 5 working days.


The faulty item/s that are being returned will be refunded in full. In your email, please specify what the fault is. From time to time, we may ask you to email us a photograph of the fault in advance, so that we may investigate the problem in other stock in our premises.


Please note that we do not accept returns on 'Seconds' items which have minor faults already on them.


Faulty items that have been worn and had the fault made worse will not be eligible for a return or refund. The item will be declined for a refund and sent back to you after we have contacted you. In this case you will need to pay for postage to have the item sent back to you again.


Faulty items will be eligible for an exchange or credit and a refund on the postage cost for you to send the item/s back to us. We will only cover postage cost in this case for the item returned to us via standard post. We will not cover courier charges or Express Delivery charges. Please retain proof of postage. For faulty items sent back for a refund, postage will not be reimbursed.ned for a refund and sent back to you after we have
contacted you. In this case you will need to pay for postage to have the item
sent back to you again.



Faulty items will be eligible
for an exchange or credit and a refund on the postage cost for you to send the
item/s back to us. We will only cover postage cost in this case for the item
returned to us via standard post. We will not cover courier charges or Express
Delivery charges. Please retain proof of postage. For faulty items sent back
for a refund, postage will not be reimbursed.